About
Management consultant, author, and operator. Christopher spent two decades inside technology services businesses watching the same pattern repeat: brilliant people, fragile systems, customers paying the price. Service Instinct is the answer he wrote, and the system he installs.
The belief
Every organisation tells itself a story about why the last failure was unusual. The same story, told often enough, becomes the operating model. Service Instinct exists to break that loop.
We don't believe in heroic recoveries, magical training programmes, or one-off culture interventions. We believe in disciplined leadership and systems that work — every time.
The work is unglamorous on purpose. The results are stable on purpose.
20+ yrs
Inside technology services leadership
1 system
The Raise the Floor framework
2 books
Authored and counting
Global
Worcestershire-based, working worldwide
Next
If the pattern sounds familiar — and you're ready to fix it at the system layer rather than the symptom layer — start a conversation.
Book a discovery call